Shipping & Policies
Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
My work isn't advertised as customisable. But please contact me with any requests and I will see what I can do.
What if my order doesn't arrive
'Free Postage' orders do not come with tracking or insurance. Therefore I cannot follow up or refund lost orders. Please inform me at purchase if you would like a postage upgrade.
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